In Digitization Services, we’ve spent a lot of time lately thinking about quality. What does it mean? How do we measure it? And why should we care about it? After the establishment of the Products and Services (P&S) web portal resource in 2010 (see the http://blogs.archives.gov/online-public-access/?p=5320 blog post), Digitization Services knew we still had more … Continue reading Results Should Not Vary: Pursuing Quality in Digitization Services